Last Updated: October 10, 2026
Welcome to Rivera®, where personal care meets simplicity, confidence, and convenience.
These Terms of Service govern your access to and use of https://riveracare.com, including our website, products, content, and related services.
Throughout these Terms, “Rivera®,” “we,” “us,” and “our” refer to the business operating this store. “You” and “your” refer to any visitor, customer, or person using our Services.
Our store is powered by Shopify, which provides the e-commerce platform used to offer our products.
By accessing our website or placing an order, you agree to these Terms and our applicable store policies. If you do not agree, please discontinue use of our Services.
By using our Services, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
You agree to use our website lawfully and responsibly. You must not use our Services to engage in fraud, violate another person's rights, interfere with website security, distribute malicious code, or conduct any unlawful activity.
Rivera® aims to present product descriptions, images, instructions, prices, and other information as accurately as reasonably possible.
Actual product appearance, packaging, and results may vary due to factors such as screen settings, product batches, individual hair characteristics, and correct usage.
Product images and marketing materials are intended to help you understand the product. They do not replace product instructions, ingredient information, safety warnings, or professional advice where appropriate.
Please read the product label and instructions carefully before use. Review the ingredient list and perform any recommended patch test before applying a hair-coloring product. Discontinue use and seek appropriate advice if irritation or an adverse reaction occurs.
Individual results may vary. Rivera® does not promise identical results for every customer.
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation email acknowledges receipt of your order; it does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to review, decline, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, inaccurate pricing, product unavailability, or delivery restrictions.
If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.
Product prices and promotional offers are displayed on our website and may change over time.
The price applicable to your order is the price presented at checkout when you place it, subject to correction of genuine errors and applicable law.
You are responsible for providing accurate billing and payment information. Payments are processed through the payment methods made available at checkout.
Depending on your destination, additional taxes, customs duties, or import charges may apply. Where such charges are not included in the checkout total, responsibility will be determined by the applicable checkout terms and relevant law.
Promotional offers may be subject to specific eligibility requirements, expiry dates, and restrictions stated at the time of the offer.
Unless expressly stated otherwise, promotions cannot be combined, exchanged for cash, or applied retroactively to completed orders.
We reserve the right to correct promotional errors and address misuse of discount codes, subject to applicable law.
We aim to process orders promptly and provide clear delivery information.
Our currently advertised estimates are generally 1–2 business days for order processing and 7–12 business days for estimated delivery, subject to destination and other circumstances.
Delivery estimates are not guarantees. Customs inspections, carrier disruptions, weather, incorrect address details, and other events may affect delivery.
Please consult our Shipping Policy for further information. Nothing in these Terms excludes any delivery obligations or remedies that cannot legally be excluded.
Returns, refunds, and cancellations are governed by our Return & Refund Policy, which forms part of these Terms.
Please review that policy before purchasing. It explains how to submit a request, how defective or incorrect items are handled, and how eligible refunds are processed.
Your statutory consumer rights remain unaffected.
All original content on our website, including Rivera® branding, logos, text, graphics, product-page designs, photographs, videos, and other materials, is owned by Rivera® or its respective rights holders and is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, commercially exploit, or use our branding or content without prior authorization, except where permitted by law.
If you submit a review, photograph, comment, or other content, you confirm that you have the right to submit it and that it does not unlawfully infringe another person's rights.
You must not submit fraudulent, misleading, abusive, unlawful, or malicious content.
Where permitted by applicable law, you grant Rivera® a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content you submit for purposes connected with operating, promoting, and improving our business.
We will not assume that a customer has consented to the use of their personal image, testimonial, or identifiable information in advertising merely because they submitted a review. Any additional consent required by law will be obtained separately.
We may moderate or remove content that violates these Terms or applicable law.
Our website may use third-party services, applications, payment processors, shipping providers, or external links.
These services may be governed by separate terms and privacy policies. Rivera® is not responsible for independent third-party services to the extent permitted by law, but this does not affect any rights you have against us concerning your purchase.
We strive to maintain a reliable, secure, and informative online shopping experience. However, uninterrupted or error-free website availability cannot be guaranteed.
To the extent permitted by law, the website and its features are provided on an “as available” basis.
Nothing in this section excludes statutory product guarantees, consumer rights, or other protections that cannot legally be excluded.
To the extent permitted by applicable law, Rivera® will not be liable for indirect or consequential losses that are not reasonably foreseeable and arise from the use of our website or Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is unlawful, including liability that cannot legally be restricted and applicable consumer remedies for defective or non-conforming products.
To the extent permitted by law, you agree to be responsible for losses or claims reasonably arising from your unlawful use of our Services, your infringement of third-party rights, or your material breach of these Terms.
This provision does not require you to indemnify Rivera® for losses caused by our own unlawful conduct or waive any rights that cannot legally be waived.
Your use of our Services is also governed by our Privacy Policy, which explains how personal information is collected, used, and shared.
Please review it before providing personal information or placing an order.
We may restrict access to our Services where reasonably necessary to protect our website, customers, business, or legal rights, including in cases of suspected fraud or material misuse.
Any such action will be subject to applicable law and will not remove rights relating to orders already placed or obligations that survive termination.
We may update these Terms to reflect changes to our business, products, website, or legal requirements.
The latest version will be published on this page with a revised date. Changes will apply as permitted by law, and any required notice or consent will be provided where appropriate.
These Terms are subject to the laws applicable to the operation of the Rivera® business, as determined by the business's legal establishment and relevant conflict-of-law rules.
If you are a consumer, mandatory consumer protection laws in your country of residence may also apply. Nothing in these Terms is intended to deprive you of protections that cannot lawfully be excluded.
The appropriate courts and dispute-resolution procedures will be determined in accordance with applicable law.
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
These Terms, together with the policies referenced in them and any applicable terms presented at checkout, govern your use of our Services and your purchase relationship with Rivera®.
Where a mandatory legal requirement conflicts with these Terms, the applicable legal requirement will prevail.
If you have questions about these Terms, an order, or our Services, please contact:
Rivera® Customer Support
Website: https://riveracare.com
Thank you for choosing Rivera®. We appreciate the trust you place in our brand.