Last Updated: October 10, 2026
At Rivera®, we believe that a better personal-care routine should be easy to begin. From the moment you place your order to the moment it arrives, we aim to make your shopping experience clear, convenient, and reassuring.
This Shipping Policy explains how we process, dispatch, and deliver your Rivera® order.
Once your order is placed, our team begins preparing it for dispatch.
Estimated processing time: 1–2 business days.
Processing times exclude weekends and public holidays and may occasionally be longer during promotional periods, peak demand, or unexpected operational disruptions.
You will receive an order confirmation after checkout. Once your order has been dispatched, we will send a shipping confirmation and tracking details where available.
Please note that processing time is separate from transit time.
Rivera® offers international shipping to destinations where delivery is available.
Available destinations may depend on carrier coverage, local regulations, customs requirements, and product-shipping restrictions.
Please enter your complete delivery address at checkout. If we cannot fulfill an order to your selected destination, we will contact you regarding the available options.
Our current general delivery estimate is:
7–12 business days after dispatch, depending on the destination and shipping route.
This is an estimate, not a guaranteed delivery date. Actual delivery times may vary due to:
Your destination and local delivery network.
Customs inspections and clearance.
Weather conditions or transport disruptions.
Public holidays and seasonal demand.
Carrier delays or other circumstances beyond our reasonable control.
We aim to provide a smooth delivery experience, but we cannot promise that every order will arrive within the estimated timeframe.
Rivera® currently advertises free worldwide shipping on eligible orders.
Where free shipping applies, the available shipping offer will be reflected on our website or at checkout.
Any additional charges that may apply to a particular order or destination will be displayed at checkout where applicable and reasonably possible.
Please review your final order summary before completing payment.
Once your order has shipped, you may receive a tracking number or tracking link by email.
Tracking information can take up to 48 hours after dispatch to show its first update, depending on the carrier.
You can also visit the order-tracking page linked on our website, where available.
If your tracking information has not updated for an extended period, please contact our customer support team with your order number so we can help investigate.
International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Unless such charges are included in the checkout price or otherwise stated, these charges may be payable by the recipient in accordance with local law.
Rivera® cannot determine in advance the exact amount of every country's import charges.
We will comply with applicable requirements concerning the disclosure, collection, and payment of taxes and duties.
Please double-check your name, street address, postal code, telephone number, and other delivery details before completing your purchase.
If you notice an error, contact us as soon as possible. We will do our best to assist, although changes cannot be guaranteed once an order has entered processing or been dispatched.
If an order cannot be delivered because the address supplied is incomplete or incorrect, additional delivery costs or other consequences may arise, subject to applicable law and the circumstances of the shipment.
If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking details.
Our team will review the available tracking information and, where appropriate, work with the shipping provider to investigate.
A tracking delay does not automatically mean a package is lost. However, if an order is confirmed lost or is not delivered as required, we will work toward an appropriate resolution in accordance with applicable law.
Nothing in this policy excludes your rights or remedies if an order fails to arrive within a legally required or agreed delivery period.
We want your Rivera® order to arrive in the expected condition.
If your package arrives damaged, or you receive an incorrect item, please contact us as soon as reasonably possible. Photographs of the product and outer packaging can help us assess the issue more efficiently.
We will review the circumstances and explain the next steps, which may include a replacement, refund, or other appropriate remedy.
Your statutory rights remain unaffected.
Once a package has been handed to the shipping carrier, we may no longer be able to change its address, reroute it, or stop its delivery.
If you need assistance, contact our support team promptly. We will advise you of any available options.
Need help with your delivery? We are here to assist.
Rivera® Customer Support
Website: https://riveracare.com
Thank you for choosing Rivera®. We appreciate your patience and trust while your order makes its way to you.