Last Updated: October 10, 2026
At Rivera®, we believe that personal care should feel simple, empowering, and worth your time. Your satisfaction matters, and we want you to feel confident every step of the way—from placing your order to experiencing your purchase at home.
That is why Rivera® offers a 30-Day Money-Back Guarantee, subject to the terms outlined below and applicable consumer protection laws.
You may contact us within 30 days of receiving your order to request a return or refund.
To help us process your request smoothly, please include your order number, the email address used at checkout, and a brief explanation of your request.
Because Rivera® products are personal-care items, return eligibility may depend on whether the product has been opened or used, its condition, and applicable hygiene and consumer protection requirements. We will explain the available options when you contact us.
Nothing in this policy limits any non-excludable rights you may have under applicable law.
Returning an item should be straightforward.
Contact our customer care team at [YOUR SUPPORT EMAIL] within the applicable return period.
Include your order number and the reason for your request.
Wait for our team to provide return instructions and, where applicable, return authorization.
Package the item securely and follow the instructions provided.
Please do not send an item to an address that has not been confirmed by our team. This helps prevent delays and misplaced returns.
For hygiene and product-safety reasons, certain personal-care items may be subject to return restrictions once opened or used, where permitted by applicable law.
If your item is defective, damaged, incorrect, or otherwise does not conform to your order, please contact us. We will assess the issue and explain the appropriate resolution.
Original packaging and proof of purchase may be requested where reasonably necessary. However, these requirements will not override any rights you have under applicable consumer law.
Your trust is important to us. If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
Your order number.
A short description of the issue.
Clear photographs of the item and packaging, if available.
Our team will review your request and work with you toward an appropriate solution, which may include a replacement, refund, or another remedy required by law.
Once a return has been received, where a return is required, and assessed as necessary, we will notify you of the outcome.
Approved refunds will generally be issued to your original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.
Where applicable law establishes a specific refund deadline, that deadline will apply.
Any refund of shipping charges, return shipping costs, or other fees will be handled in accordance with applicable law and the circumstances of the return.
If you would like a different product or variation, please contact us before sending anything back. Exchanges are subject to availability and the applicable return conditions.
Where an exchange is not available, we will explain the alternatives.
If you need to cancel an order, contact us as quickly as possible. We will do our best to help if the order has not yet been processed or dispatched.
Once an order has shipped, cancellation may no longer be possible. You may still have return or cancellation rights under this policy or applicable law.
For international orders, return instructions and the appropriate return destination will be provided by our team.
Any customs charges, duties, or return shipping costs will be handled in accordance with applicable law and the circumstances of the return. Customers will not be required to bear costs where applicable law requires Rivera® to cover them.
This policy is intended to work alongside, not replace, your legal rights. Depending on your country of residence, you may have additional rights relating to online purchases, defective products, cancellation periods, and refunds.
Questions about a return or refund? We are here to help.
Website: https://riveracare.com
At Rivera®, we want your experience to be as considered and reassuring as the care you choose for yourself.