Last Updated: October 10, 2026
At Rivera®, your trust is at the heart of everything we do. We are committed to handling your personal information responsibly, transparently, and with care.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit https://riveracare.com, place an order, subscribe to our communications, or contact our team.
In this policy, “Rivera®,” “we,” “us,” and “our” refer to the business operating the Rivera® online store.
Our website is hosted on Shopify, which provides the e-commerce infrastructure that allows us to offer products and process customer orders.
Website: https://riveracare.com
Privacy inquiries: [YOUR SUPPORT EMAIL]
Please use the contact details published on our website to identify the legal entity responsible for your purchase and personal information.
The information we collect depends on how you interact with our store.
Information you provide directly may include:
Name and contact details, including email address and telephone number.
Billing and shipping addresses.
Order details, purchase history, and transaction references.
Information you provide when contacting customer support.
Newsletter preferences and marketing consent.
Account details, if customer accounts are enabled.
Information collected automatically may include:
IP address and general device or browser information.
Pages visited, products viewed, and interactions with our website.
Referral information and browsing activity.
Cookie identifiers and similar online tracking data, subject to your settings and applicable law.
Payment information is processed through the payment methods and providers available at checkout. We do not intentionally store complete payment card details on our own systems unless expressly stated otherwise.
We use personal information when reasonably necessary to operate our store and serve our customers, including to:
Process, confirm, and fulfill orders.
Arrange shipping and provide delivery updates.
Process refunds, returns, and customer support requests.
Communicate about purchases, account activity, or service changes.
Protect our store and customers against fraud, misuse, and unauthorized transactions.
Understand website performance and improve our products and shopping experience.
Send promotional emails or other marketing communications where permitted and, when required, with your consent.
Meet legal, accounting, tax, and regulatory obligations.
We do not use your information for purposes that are incompatible with this policy without providing appropriate notice or obtaining consent where required.
Rivera® and certain service providers may use cookies, pixels, and similar technologies to keep the store functioning, remember preferences, understand visitor activity, and support advertising where applicable.
Some cookies are necessary for core store functions, such as checkout and cart management. Others may be used for analytics, personalization, or marketing.
Where required by law, non-essential cookies and tracking technologies will be used only after you provide the necessary consent. You may also be able to manage cookies through your browser settings or our available cookie preference tools.
Disabling certain cookies may affect some website features.
We may share relevant information with trusted third parties when needed to operate our business, including:
Shopify: to host and operate our online store.
Payment providers: to process transactions and prevent payment fraud.
Shipping and fulfillment partners: to prepare, dispatch, track, and deliver orders.
Customer service providers: to respond to inquiries and resolve order issues.
Analytics and advertising providers: to measure website performance and support marketing where permitted.
Professional advisers and public authorities: when required by law or reasonably necessary to establish, exercise, or defend legal claims.
We share only information reasonably necessary for the relevant purpose, subject to applicable law and our service-provider arrangements.
We do not sell your personal information for money. Where privacy laws define certain advertising-related disclosures as a “sale” or “sharing,” you may have additional rights to opt out.
Because Shopify and certain service providers may operate internationally, your information may be processed or stored in countries other than your country of residence.
Where required, appropriate safeguards will be used for international transfers, in accordance with applicable data protection laws.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, and dispute resolution.
Retention periods depend on the type of information and the applicable legal requirements.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online service or method of electronic storage can be guaranteed to be completely secure.
Depending on where you live and the laws that apply, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Request a copy of your information or its transfer to another provider.
Object to or restrict certain processing.
Withdraw consent where processing relies on consent.
Opt out of certain targeted advertising or marketing uses.
Lodge a complaint with your relevant data protection authority.
To exercise your rights, contact us at [YOUR SUPPORT EMAIL]. We may need to verify your identity before fulfilling a request.
We will respond within the timeframes required by applicable law. Some information may need to be retained where legally required or where a valid exception applies.
If you subscribe to Rivera® updates, we may send you product news, offers, and relevant promotional messages where permitted by law.
You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message. You may continue to receive essential communications relating to an order or customer service request.
Our online store is not directed at children who are below the age at which they can lawfully provide consent to personal-data processing in their jurisdiction. We do not knowingly collect children's personal information in violation of applicable law.
If you believe a child has provided personal information unlawfully, please contact us so we can review the matter.
Our website may contain links to external websites or services. These third parties operate under their own privacy practices, and Rivera® is not responsible for their independent privacy policies or content.
We encourage you to review their policies before sharing personal information with them.
We may update this policy as our business, technology, or legal obligations evolve. The revised version will be published on this page with an updated “Last Updated” date.
Where legally required, we will provide additional notice or obtain consent for material changes.
For questions, privacy requests, or concerns about how your information is handled, contact:
Rivera® Customer Support
Website: https://riveracare.com
Your trust is personal to us. We treat your information with the care and respect it deserves.